Who we are
HopeCare22 LLC is a family-owned home care provider based in Cary, NC, founded by an experienced Certified Nursing Assistant. Our mission is to offer compassionate, personalized care that enriches the lives of our clients. We are dedicated to maintaining the privacy of your health information.
In the course of our operations, we generate records about you and the care services we deliver. While these records belong to us, legal obligations require us to:
- Keep your health information confidential.
- Give you a copy of our privacy practices and legal responsibilities regarding your health information.
- Abide by the conditions of our current privacy notice.
This notice serves to inform you about critical aspects such as:
- The ways we might use and share your health information.
- Your rights in relation to your health information.
- Our responsibilities in handling and disclosing your health information.
What We Collect
- Personal identification: This includes your full name and professional designation to personalize our communication and services.
- Contact details: We gather information such as your email address to facilitate direct and efficient communication with you.
- Geographic and demographic data: Information like your postcode, preferences, and interests helps us to tailor our offerings and understand the demographics of our audience better.
- Additional data: We may also collect information through customer surveys or promotional offers to gain insights into your specific needs and preferences, enabling us to offer more relevant services and opportunities.
What We Do With Information
- Record Keeping: Maintaining internal records to track interactions and transactions, ensuring a streamlined and efficient service delivery.
- Service Improvement: Utilizing your feedback and data to continually improve the quality of our products and services, aiming to meet your needs more effectively.
- Communication: Sending promotional emails periodically to inform you about new products, special offers, or other relevant information, using the email address you provided.
- Market Research: Occasionally, we may use your information to reach out for market research purposes. This can include communication via email, phone, fax, or traditional mail, aiming to gather insights to better serve your interests and preferences.
- Website Customization: Tailoring our website’s content and functionalities based on your interests, to create a more personalized and relevant browsing experience.
- Partnership Marketing: Sharing your information with third-party partners, strictly for marketing or promotional purposes, to offer you a wider range of services and products.
- Privacy Assurance: We are committed to protecting your privacy and will never sell your information to any party.
Security Measures
Our dedication to safeguarding your information is paramount. To prevent unauthorized access, use, or disclosure, we have implemented a comprehensive security framework. This includes:
- Physical Security Measures: We maintain secure facilities where your information is stored, limiting access to authorized personnel only, thereby protecting against unauthorized physical access.
- Electronic Security Protocols: Advanced electronic security measures are in place to protect the integrity and privacy of your information online. These include encryption, firewalls, and secure server infrastructures to ensure safe data transmission and storage.
- Managerial Controls: Our organizational procedures emphasize data security, with staff trained in confidentiality protocols and privacy compliance. We conduct regular reviews and audits of our security policies and practices to ensure they meet high standards and adapt to evolving threats.
How We Use Cookies
A cookie is a small file that gets stored on your computer’s hard drive with your consent. It’s used to track your visits to websites and analyze web traffic, helping websites recognize you and remember your preferences, like your likes and dislikes, to provide a personalized experience.
We utilize cookies, specifically traffic log cookies, to understand which pages of our website are popular. This analysis, strictly for statistical purposes, aids us in improving our website to better suit customer needs. After analyzing, we remove this data from our system.
Cookies enhance your experience by allowing us to see what you find useful on our website. They do not give us access to your computer or personal information beyond what you decide to share.
You have the option to accept or decline cookies. While web browsers typically accept cookies by default, you can change your settings to decline them, which might limit your experience on our website.
Links
Our website includes links to other sites that might interest you. But once you leave our site through these links, we don’t control the other websites. We’re not responsible for the privacy of the information you provide on these external sites, which don’t follow our privacy policy. Be careful and check the privacy policies of the websites you visit.
Controlling Your Personal Information
You can control how your personal information is used in these ways:
- You can opt out of any future contacts from us at any time. You can do that by contacting us by email or phone listed on website
- If you’ve previously agreed to let us use your personal data for direct marketing, you can revoke this at any time by contacting us by email or phone listed on website.
- We will not sell, share, or rent your personal data to third parties without your consent, unless legally required. With your permission, we might send you promotional details about third parties we believe could be of interest to you.
- You have the right to access the personal information we hold about you as per the Data Protection Act 1998, which may involve a nominal fee.
- If you find any discrepancies or incomplete information in the data we have about you, please inform us at the provided address or email. We will correct any inaccuracies promptly.
